At Gezeno , we understand that plans can change, and we strive to accommodate your needs with our flexible cancellation policy. Please review the details below:

Cancellation Time Frame

*Before Shipment:* You may cancel your order at any time before the order has been processed and shipped. Typically, orders are processed within 24 hours from the time of placement. If you wish to cancel your order during this window, you will receive a full refund to your original payment method.

*After Shipment:* Once the order has been shipped, it cannot be canceled. However, you may choose to return the item(s) after receiving them, in accordance with our Return Policy.

How to Cancel Your Order

1. *Online:* Log in to your account, navigate to 'My Orders,' select the order you wish to cancel, and click on 'Cancel Order.' If the option is not available, the order has been processed and is no longer eligible for cancellation.

2. *Customer Support:* You may also cancel your order by contacting our Customer Support Team via email at [CustomerSupport@gezeno.com or by phone at +91 9711911391. Please provide your order number for faster assistance.

Refund Process

Upon successful cancellation, your refund will be processed back to your original payment method within 5-7 business days. Please note, the time frame for the refunded amount to reflect in your account may vary depending on your bank or credit card issuer.

Exceptions and Special Considerations:*

- Custom or personalized items are not eligible for cancellation once production has begun. We encourage you to double-check your order details and personalization options before submitting your order.

- In cases of errors or defects in the items ordered, please refer to our Return Policy or contact our Customer Support Team for assistance.

Modifications to Orders

If you wish to make changes to your order (e.g., changing the item, quantity, or shipping address), we recommend canceling the original order (if within the cancellation window) and placing a new order with the desired changes. Please note, order modifications are subject to the same cancellation policy terms as outlined above.

Gezeno reserves the right to modify this cancellation policy at any time without prior notice. Your continued use of our services following any changes signifies your acceptance of the updated policy.

For any questions or concerns regarding your order or this cancellation policy, please contact our Customer Support Team.

Thank you for choosing Gezeno for your shopping needs.